Sales Policy

Effective Date: December 13, 2024

At Pivaa, we are committed to providing a seamless, enjoyable, and transparent shopping experience for all our customers. This Sales Policy outlines the terms and conditions governing the sale of products on our website https://pivaa.site. By purchasing from our website, you agree to comply with the terms outlined below.

Please read this policy carefully before placing an order. If you have any questions, feel free to contact our customer support team at info@pivaa.site.

1. Order Placement

When you place an order on our website, you are confirming your acceptance of the terms and conditions set forth in this Sales Policy.

1.1 Order Confirmation

Once you submit an order, you will receive a confirmation email from us containing your order number and details of your purchase. This email indicates that we have received your order but does not guarantee acceptance or shipment until your payment has been processed and the item is prepared for shipment.

1.2 Payment Methods Accepted

We accept the following payment methods:

  • Credit & Debit Cards (Visa, MasterCard, American Express, Discover, etc.)
  • PayPal
  • Other payment gateways as supported by our website

If your payment fails to process, your order will not be shipped until successful payment is received.

1.3 Order Cancellation

You may request to cancel your order by contacting our customer support team at info@pivaa.site within 24 hours of placing the order. Once your order has been processed, cancellation requests may no longer be accepted, as we begin preparing your order for shipment soon after it is confirmed.

2. Pricing & Payment Terms

2.1 Pricing

All product prices are listed in USD (U.S. Dollars) unless otherwise specified. Prices include applicable taxes unless otherwise indicated. However, shipping costs are not included in the item price and will be calculated at checkout.

2.2 Sales & Discounts

Pivaa may occasionally offer sales, promotions, or discounts. These promotions are subject to change and may come with specific terms and conditions. Sale items are final and are not eligible for return, exchange, or refund unless defective or damaged.

2.3 Payment Authorization

When you place an order, your payment is authorized but not charged until your order has been confirmed. If your payment method declines during processing, we will contact you to resolve the issue.

3. Order Fulfillment & Delivery

3.1 Processing Time

All orders are processed within 1-3 business days unless stated otherwise. Once your order has been shipped, you will receive a confirmation email with a tracking number.

3.2 Delivery Timeframes

Delivery times vary depending on your location and the shipping method selected at checkout. International deliveries may take longer due to customs processing and other factors.

Please ensure that you provide accurate shipping details during checkout. Pivaa is not responsible for delays or lost shipments caused by incorrect addresses or delivery refusal.

3.3 Shipping Costs

Shipping costs depend on your location and the shipping method you select at checkout. You will be notified of the shipping cost before confirming your order.

4. Product Availability & Inventory

While we strive to ensure that all items listed on our website are in stock, inventory levels are subject to change without notice. In the event that an item is unavailable after your order has been placed, we will notify you promptly via email and provide options, including:

  1. Cancelling the unavailable item and issuing a refund if you have already been charged.
  2. Allowing you to wait until the item is back in stock (if applicable).

5. Returns, Refunds, and Exchanges

5.1 Return & Exchange Window

You may return or exchange eligible items within 30 days of delivery. Items must be returned in their original condition, unused, and with original packaging.

5.2 Defective or Damaged Goods

If you receive a defective or damaged item, contact us within 7 days of delivery to initiate a return or exchange. We will issue a full refund or ship a replacement at no additional cost.

5.3 Return Fees

  • Returns or exchanges due to change of mind will require the customer to pay return shipping costs.
  • If the item was defective or damaged during delivery, Pivaa will cover the cost of return shipping.

Please refer to our Refund & Return Policy for further details.

6. Product Warranty

At Pivaa, we stand by the quality of our jewelry. If your item experiences a manufacturing defect, it may be eligible for repair or replacement under the Pivaa limited warranty. This warranty does not cover damage resulting from misuse, accidents, improper handling, or wear and tear.

If you believe your item is covered under this warranty, contact our customer support at info@pivaa.site for assistance.

7. Customer Responsibility

7.1 Ensure Accurate Information

It is your responsibility to ensure that the personal and payment information entered at checkout is accurate and up to date. This includes:

  • Shipping address
  • Payment details
  • Contact information

Pivaa is not responsible for delivery delays or lost shipments caused by inaccurate information provided by the customer.

7.2 Read Item Descriptions

Before placing an order, review product descriptions, dimensions, and details on the product page to ensure you are fully aware of the item you are purchasing.

8. Privacy & Data Protection

Pivaa is committed to protecting your personal information. All transactions and information shared with us are encrypted and stored securely. For more information, please review our Privacy Policy here.

9. Modification of Terms

Pivaa reserves the right to modify or update this Sales Policy at any time. Changes will take effect upon posting to the website. Continued use of our website or services following the posting of updates constitutes acceptance of these changes.

10. Contact Us

If you have any questions or concerns regarding this Sales Policy, your order, or our services, please contact our customer support team:

Pivaa
Street: 8350 Keokuk Ave, Winnetka, California
Phone Number: (747) 224-0487
Email: info@pivaa.site
Website: https://pivaa.site

Thank you for choosing Pivaa for your premium jewelry needs. We appreciate your business and look forward to serving you!