Refund & Return Policy

Effective Date: December 13, 2024

At Pivaa, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we are here to help. Please review our Refund & Return Policy below to understand the terms and process for returns, exchanges, and refunds.

1. Return & Exchange Eligibility

We want you to shop with confidence. You can return or exchange an item if:

  • The item is unused, in original condition, and in its original packaging.
  • The request is made within 30 days of the delivery date.
  • The item is defective or damaged upon arrival.

Please note that personalized or custom-made items are non-returnable unless they are defective or damaged during delivery.

2. How to Initiate a Return or Exchange

To return or exchange an item, please follow these steps:

  1. Contact Our Customer Support:
    Send an email to info@pivaa.site with your order number, reason for return/exchange, and supporting photos if applicable.

  2. Wait for Approval:
    Our customer service team will review your request and respond with instructions on how to proceed. You will receive a confirmation email once your return/exchange request is approved.

  3. Prepare Your Package:
    Place the item securely in its original packaging and include a copy of your receipt or order confirmation.

  4. Ship Your Item:
    Ship the item to the address provided in our response. Please ensure it is sent with a reliable shipping service to ensure it is tracked and insured.

3. Return Shipping Costs

  • Defective or Damaged Items: If the item was defective or damaged upon delivery, Pivaa will cover the cost of return shipping.
  • Change of Mind: If you are returning an item due to a change of mind or other reasons unrelated to damage or defect, you are responsible for the cost of return shipping.

4. Refund Processing Time

Once we receive your returned item and verify that it meets our return conditions:

  • We will process your refund within 7-14 business days.
  • Refunds will be issued to the original payment method used for the transaction.

Please note that depending on your financial institution, it may take additional time for the refunded amount to reflect in your account.

5. Non-Refundable & Non-Returnable Items

The following are not eligible for return or refund unless defective:

  • Personalized or custom-made jewelry items.
  • Items purchased from special promotions or clearance sales.
  • Gift cards or other non-returnable purchases as indicated at checkout.

6. Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery with your order number and photos of the issue. Pivaa will provide a replacement or issue a full refund, including shipping costs.

7. Final Sale Items

All final sale items are not eligible for return, exchange, or refund. Please review your purchase carefully before placing your order.

8. Contact Us

If you have questions about your order, return, or refund, please contact our customer support team:

Pivaa
Email: info@pivaa.site
Phone Number: (747) 224-0487
Website: https://pivaa.site