Terms and Conditions

Effective Date: December 13, 2024

Welcome to Pivaa! These Terms and Conditions (“Terms”) govern your use of the Pivaa website https://pivaa.site (the “Website”) and all services, features, and transactions offered by Pivaa. By accessing or using our Website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before proceeding. If you do not agree to these Terms, you may not use the Website.

If you have any questions regarding these Terms, contact us at info@pivaa.site.

1. Acceptance of Terms

By using our Website, you accept and agree to the following Terms and Conditions. These Terms are subject to change at any time, and updates will be posted on this page. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.

2. Use of the Website

2.1 Permitted Use

You agree to use the Website for lawful purposes only and in accordance with these Terms. You are prohibited from:

  • Using the Website in any way that violates applicable local, state, federal, or international laws or regulations.
  • Attempting to interfere with the operation of the Website or its features.
  • Accessing, tampering with, or using areas of the Website or services to which you are not authorized.

2.2 Account Creation

You may create an account to access certain features, such as order tracking or receiving special offers. You agree to provide accurate, complete, and up-to-date information during the account creation process. You are responsible for maintaining the confidentiality of your login credentials and account information. Notify us immediately if you suspect any unauthorized activity on your account.

3. Products & Orders

3.1 Product Availability

While we strive to ensure that all products listed on our Website are in stock, availability may change due to demand or unforeseen circumstances. If an item is unavailable after your order is placed, we will contact you via email with alternative options or issue a refund if applicable.

3.2 Placing an Order

When you place an order on our Website, you confirm that:

  • You have provided accurate and complete information.
  • You agree to pay for all items ordered, including any taxes and shipping charges.

3.3 Order Acceptance & Cancellation

All orders are subject to confirmation. Once you place an order, you will receive a confirmation email. Orders may be canceled if payment fails, delivery is not possible due to incorrect information, or the item becomes unavailable. Cancellation requests must be made within 24 hours of placing your order.

3.4 Payment Terms

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
  • PayPal
  • Other approved payment gateways

If your payment is declined, your order will not proceed until the issue is resolved.

4. Pricing, Taxes & Fees

4.1 Pricing

All prices listed on the Website are in USD (U.S. Dollars) unless otherwise specified. Prices are inclusive of applicable taxes unless indicated.

4.2 Shipping Costs

Shipping costs will vary depending on your location and delivery method selected during checkout. These costs will be calculated and added to your total order during checkout.

4.3 Changes to Pricing

Pivaa reserves the right to change prices at any time without prior notice. However, the prices in effect at the time of your order will be honored.

5. Shipping & Delivery

5.1 Processing Time

Orders are typically processed within 1-3 business days. Once processed, a confirmation email with tracking information will be sent to the email provided during checkout.

5.2 Delivery Time

Delivery times will vary depending on the destination and shipping method chosen during checkout. International orders may take longer due to customs processing.

5.3 Responsibility for Delivery Issues

Pivaa is not responsible for:

  • Delays caused by shipping carriers or third-party delivery services.
  • Incorrect delivery information provided by the customer.
  • Refusals to accept delivery.

If you experience any delivery-related issues, please contact our support team at info@pivaa.site.

6. Return & Refunds

Our Refund & Return Policy outlines the process for returning items, requesting refunds, and initiating exchanges. Please review this policy for the terms governing returns, refunds, and exchanges.

7. Intellectual Property Rights

All content on the Website, including but not limited to text, images, logos, graphics, designs, and product descriptions, is the property of Pivaa and is protected by copyright, trademark, and other intellectual property laws. You may not copy, distribute, modify, or use this content without Pivaa’s prior written consent.

8. Third-Party Links

Our Website may contain links to third-party websites for your convenience. Pivaa does not control these websites and is not responsible for their content, policies, or practices. Access third-party websites at your own risk.

9. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to learn how we collect, use, and protect your personal information.

10. Limitation of Liability

To the fullest extent permitted by law, Pivaa shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of your use of the Website, purchases made through the Website, or other interactions with Pivaa.

Pivaa’s total liability under any circumstance will be limited to the amount paid by the customer for the product(s) in question.

11. Indemnification

You agree to indemnify, defend, and hold harmless Pivaa, its affiliates, officers, employees, agents, and representatives from any claims, liabilities, damages, losses, costs, or expenses (including attorney’s fees) arising from your use of the Website, violation of these Terms, or breach of any representations or warranties you make.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United States of America and the State of California, without regard to its conflict of law principles. Any legal disputes related to these Terms or the use of our Website must be brought exclusively in the state or federal courts located in California.

13. Contact Us

If you have any questions about these Terms, contact our customer support team at:

Pivaa
Street: 8350 Keokuk Ave, Winnetka, California
Phone Number: (747) 224-0487
Email: info@pivaa.site
Website: https://pivaa.site